Memberships can be cancelled at any time. Membership fees are normally non-refundable but if you have made an error in your membership selection or change your mind about joining Living Proud, please contact us at firstname.lastname@example.org The Living Proud Board will respond within 28 days of your query.
Due to the nature of charity donations, refunds are given at the discretion of our board. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us at email@example.com. We will review the request and respond. The Living Proud Board will respond within 28 days of your query.
We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.
If you are not satisfied with your purchase or would like to exchange your order, we are happy to exchange or refund your purchase price. This is in addition to your rights under Australian Consumer Law.Please contact us at firstname.lastname@example.org to arrange a refund/exchange. The Living Proud Board will respond within 28 days of your query.